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Questions About Subscriptions & Recurring Payments

  • How do I place a subscription order?

    Its very easy to place a subscription order.  When you visit any product page on our site, by default the 'one time purchase' option is selected.  If you want to order the item on a subscription, the ...

  • How do I cancel my subscription?

    To cancel a subscription, first click the 'login' link at the top right of the website (underlined here in red): On the next page, enter your email address and password that you used to create your ac...

  • How do I change my subscription?

    To change a subscription - either to add/remove items, change delivery date/frequency, update address or update payment method - first click the 'login' link at the top right of the website (underline...

  • Why have I been sent another order?

    We get a surprising number of emails from customers asking why they've been sent additional orders unexpectedly, with them having forgotten that they have signed up for subscription (repeat orders).  ...