Start a conversation

How do I cancel my subscription?

To cancel a subscription, first click the 'login' link at the top right of the website (underlined here in red):

On the next page, enter your email address and password that you used to create your account on our site:

If you have forgotten your password, instead click the 'forgot your password' link and follow the instructions before going on to log in.

Once you are logged in, you should be redirected to the page below:

If you are not redirected to this page, go to the url manually.  On the account details page shown above, click the 'manage subscriptions' link.  This loads the following page:

If you click the link titled 'manage' the dropdown menu loads as shown.  To cancel your order, click the bottom link in the menu titled 'Cancel Order' and follow the instructions.

Choose files or drag and drop files
Was this article helpful?
  1. Enzymedica UK

  2. Posted
  3. Updated